Learn More About Bringing Your Health Information Together
Linking My Account
What actions can I take after linking my account to another healthcare organization?
- Allergies
- Health Issues
- Medications
- Messages
- Test Results
- Appointments and Visits
- Care Team
Wherever you see the symbol, that information is coming from an outside organization. Tap the symbol on a mobile device or hover over the symbol on a desktop to see where the information is coming from.
Can I access this information on both the MyAtriumHealth app and the website?
Can I stop seeing information from an organization I’ve linked?
I can see other people’s information (e.g., my child) at a different organization. When my accounts are linked, can I also see that information here?
How does MyAtriumHealth know where I have been seen before, or where I have other health data?
How is my information protected?
Common Questions
Why aren’t all of the organizations where I have been seen available to link?
What if I do not recognize an organization that appears on my list of accounts?
- A clinic might use a name that is different from the name of the organization that owns the clinic.
- An organization where you were seen a long time ago might have changed its name since the last time you were seen there.
What do the notification bubbles mean in the LInked Accounts section of the home page?
You have notifications available at this organization. You can jump directly into your linked account by clicking the logo for that organization. Your outside account opens in a new browser window or tab.
You do not have an active patient portal account at this organization. If you want to create an account, click the organization’s logo or visit its patient portal website.
There was an error while retrieving your information from this organization. Please refresh your screen or try again later.
How do I verify my account at another organization?
- Answer security questions about yourself. The answers to these questions will be stored at the other organization.
- Log in with your username and password to the other organization’s portal.
Why do I need to manually update my data for some organizations?
Why can’t I see certain information from other organizations?
- Some information may not be documented at the other organization.
- If the information is the same at both Atrium Health and another organization, it is not marked with the symbol.
- The other organization might not allow you to view certain information. The information you see within MyAtriumHealth depends on what the other organization enables you to see in their patient portal.